Dear Guest,

Thank you for your interest and trust in Luna Tours & Hiking. In order to maintain availability and provide a high-quality experience for all guests, the following cancellation policy applies to all bookings.

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- Tour Rescheduling

Tours may be rescheduled with a minimum of 7 days’ notice prior to the scheduled tour date, subject to availability. Please contact us as early as possible to arrange a new date.

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- Full Refund

A full refund will be issued for cancellations made at least 14 days before the scheduled tour date.

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- 50% Refund

Cancellations made with 7 days’ notice prior to the scheduled tour date are eligible for a 50% refund of the total booking amount.

 

- No Refund

Cancellations made with less than 7 days’ notice are non-refundable.

 

- Deposit Policy

When a tour is reserved under a deposit payment, the deposit serves to secure and block the tour date exclusively for your reservation and is therefore non-refundable, regardless of the cancellation date. This allows us to guarantee availability and proper planning for your experience.

The remaining balance, if applicable, will follow the cancellation terms described above.

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Cancellation Requests

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To request a cancellation or rescheduling, please contact us through one of the following methods:

Email: luna.hiking@gmail.com
Text Message / WhatsApp: +52 322 135 5657 or +52 322 100 3495

Please include the following information in your request:

• Full name

• Phone number

• Booked tour

• Number of guests

We appreciate your understanding. This policy allows us to operate efficiently and continue providing personalized experiences for our guests

 

 

 

Sincerely

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Luna Tours & Hiking

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